Morphy Richards UK Bewertungen 

I have a Speed Steam Generator 333202 which is less than two years old and the boiler screw became stuck, despite having religiously performed the descaling process each time the descale button illuminated. The only way to loosen it was to use a socket and the plastic turn-screw split during the process. I contacted customer support and was told that, unfortunately, the screw assembly was “out of stock” and was given a list of retailers who may stock the part, to no avail. I pointed out that the generator was still under warranty and was then asked to supply various photos and other information regarding my maintenance of the product. The outcome is that I am now being sent a completely new steam generator so cannot fault the customer service I received. Thank you Jessica at Morphy Richards for your swift responses to my emails.

Millie was so helpful in responding to my request for help with descaling my steam iron. I had to come back to her a month later and she responded so the continuity was maintained which was also great. Empathy and clear instructions of action to be taken. Thankyou. Great service.

Drip coffee machine (163006 Verve Pour Over) lasted just over 2 years. At the time I took out the extended warranty.

After providing lots of information to firstly MR, I was then asked to contact another company RKW who deal with faults and warranties. After providing yet more information I was then informed that I hadn't registered for the extended warranty. That's simply wrong as I religously register every product I buy.

I find it incredible that a simple machine like this lasts just over two years, especially as it looks like the heating element. Previous coffee makers I've owned have typically lasted around 10 years.

Between the poor quality of product and absence of any customer service I won't be buying another Morphy Richards item and will advise anyone I know not to touch them!

Jessica in the Customer Support Team was so helpful and responsive, a real credit to the team. We had a few emails working through the issue, but her advice was always clear and we resolved the problem in just one day

To be honest, I've always had a Morphy Richards iron and, at 75 yrs that's quite a claim: they've kept me company all my adult life - so when my last iron started to show its age, I was on the hunt for a new one. I didn't want anything fancy, just an iron that would do its job - no fancy steamers for me. I went on to Morphy Richards website and immediately found exactly what I was looking for - and in my favourite purple colour. The price was right too: I can't afford fancy prices for such an essential. Without more ado I ordered it and within a few days it was with me. It's a perfect match for me and we make a perfect team. I cannot recommend Morphy Richards more. It makes a chore (I actually don't like ironing!) less time consuming as it whizzes through the creases and I love the end result of freshly ironed clothes.

I purchased the same Steam Elite Plus Generator 2400watt as my previous one which had given excellent service. Very pleased with communications over this - fast, efficient, helpful, respectful service.............
Happy customer; can highly recommend Morphy Richard's products.

I contacted Morphy Richards customer service yesterday regarding my coffee machine that had sadly broken after only 8 months. The customer service was brilliant: really clear communication, so polite and professional and I had an initial response back the same day. By this morning it’s resolved and a new one is on its way to me. I never write reviews but when you receive excellent customer service it should be shouted out. Thank you Jessica for sorting my issue x

Prompt and helpful response to my query from a human rather than a bot. Great customer service. Enjoying the product too. Flexi Freeze 1L Rechargeable Travel & Desk Top Mini Personal Air Cooler

Absolutely amazing service. My iron packed in so contacted Morphy Richards and in all honesty the service was amazing. The response was instant and the matter was resolved in a day with a replacement on the way. Would definitely recommend Morphy Richard. Thank you

I was hugely impressed by the speed of response and by the helpfulness of the Customer Service.
The problem was resolved quickly and very satisfactorily.
I am very grateful for such excellent service - rare nowadays.

I’m really pleased with the customer service I received from Morphy Richards. Jessica was very helpful, polite and professional throughout the process. She listened to the issue, requested the relevant information and was quick to arrange a replacement appliance.

The whole process was straightforward and handled efficiently, and I was kept informed along the way. It’s refreshing to receive such helpful and responsive customer service.

Thank you to Jessica and the Morphy Richards team for resolving my issue so quickly. Excellent service.

Had a problem with my Steam Iron made a claim under my extended warranty, filled in one form sent a few photos and it was replaced. A complete efficient and hassle free process.

I bought an air cooler during the heatwave and when it arrived, there were some parts of the instructions I struggled with so emailed the customer service team via the contact form on the website. The team got back to me within 24 hours answering each of my questions, along with photos and diagrams to help explain. They also forwarded my comments to the technical team in case the instruction manual can be improved as a result of my feedback. The support from the team resolved all our issues and the cooler has saved us during the heatwave (it's a FlexiFreeze 7L air cooler), and I would buy from Morphy Richards again knowing how helpful their customer service team are.

will not fairly reply to the said omissions .
WHAT IS THE DIFFERENCE BETWEEN YOUR GLASS AND PLASTIC KETTLES IN RESPECT OF OMISSIONS GIVEN YOUR GLASS ONES ARE MADE FROM Borosilicate glass.

The mini oven does not cook food properly has caused so many arguments because food is not cooked o n max spin for over an hour even a small chicken bearly browns after an hour plus I'm throwing mine out as rubbish because that what it is! Maybe it works after 2 hours cooking or more not practical for the real world 🤔

The suction on this hoover is so incredibly terrible that it makes more dirt than actually cleaning

The customer service was efficient and sorted my query quickly and positively.
I love my Morphy Richard items and cannot wait to receive my ordered microwave items from them

The filter on my kettle developed a hole in it and came away from the kettle. It was just out of the standard guarantee but I had registered it online and got a free extended guarantee directly with Morphy Richards. I contacted them and within a few days I received a new filter which enabled me to continue using my kettle.

I was very impressed with the excellent standard of customer service that I received from Millie at Morphy Richards.

It is definitely worth taking a few minutes to register your product online to receive the extended guarantee.

I have bought several appliances from Morphy Richards recently. It is a brand I trust. The delivery was swift. I am very pleased with all the appliances I have purchased. They are well-designed and robust.