Red Rickshaw Bewertungen 

Antwort von Red Rickshaw

8. Juli 2025

We're truly sorry to hear about your experience and the frustration it has caused. We take your concerns very seriously and want to clarify a few important points.

Firstly, we want to confirm that the refund for your order has already been processed from our end. Please note that it typically takes 3 to 4 working days for the amount to reflect in your account, depending on your bank or payment provider.

We also want to address your concern about communication. While we’ve been experiencing higher-than-usual volumes, we’re still actively responding to all customer queries and have not changed our contact details. If you’ve received inconsistent information, we sincerely apologize.

We are committed to improving our service and your feedback helps us identify where we must do better. Please feel free to reach out to us again via email if you have any further issues or if the refund hasn’t reflected after the stated timeframe—we're here to help.

Antwort von Red Rickshaw

8. Juli 2025

We're sorry to hear about your dissatisfaction, but we would like to clarify a few important details regarding your order.

A refund was processed on 3rd July, and according to our records, the amount has already been settled into your bank account. This was also communicated to you .

As per our refund policy, we requested pictures of the damaged items to process your claim—however, these were not provided. Despite that, we still issued the refund as a gesture of goodwill to resolve your concern.

We take quality and customer service seriously, and we regret that your experience didn’t reflect that. If you have any further questions or concerns, please feel free to contact us directly.

Antwort von Red Rickshaw

11. Juni 2025

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

This is certainly not the level of service or quality we aim to provide. We understand how frustrating it must be to receive perishable items in poor condition, and we sincerely apologise for the inconvenience caused.

We’re especially sorry that you were not informed about the out-of-stock items, and that our communication has not met your expectations. That’s not how we want any customer to feel.

We’d really like to resolve this for you as quickly as possible. If you're still awaiting a refund or resolution, please email us again with your order number so we can prioritise your case.

Thank you for bringing this to our attention — we take your feedback seriously and are working to improve both our service and packing standards.

Antwort von Red Rickshaw

11. Juni 2025

We’re truly sorry to hear about your recent experience, and even more disappointed to have let down a long-standing customer.

Delays like the one you experienced are not acceptable, and we deeply regret the lack of communication and the inconvenience caused. We understand your frustration and appreciate you bringing this to our attention.

While we know this doesn’t make up for the trouble, we are reviewing this internally to ensure situations like this are handled better in the future. If you’re still open to it, please email us with your order details — we’d like the opportunity to make this right.

Thank you again for your past support, and we’re very sorry to have lost your trust.

Antwort von Red Rickshaw

11. Juni 2025

Thank you for sharing your feedback, and we're very sorry to hear about your disappointing experience with your Alphonso mango order.

We understand how frustrating it is when delivery arrives later than expected and the product doesn't meet your standards — especially when you're familiar with the quality of mangoes from your own trees. Our team does inspect the fruit before dispatch, but clearly something went wrong here, and we sincerely apologise.

We’d appreciate the chance to make this right. If you could email us with your order number and a few photos of the mangoes received, we’ll investigate and arrange a resolution as soon as possible.

Your feedback is invaluable, and we’ll be reviewing this with our team to ensure better consistency and communication moving forward.

Antwort von Red Rickshaw

11. Juni 2025

We’re truly sorry to hear about your experience and the disappointment it caused — especially in regard to the condition of your mangoes and vegetables, and the lack of follow-up from our team.

Please know that this is not the standard we strive for. We understand how frustrating it is to be left without a response, and we completely agree that every customer deserves to be treated with respect and transparency.

We’re currently reviewing how this was missed on our side and will take immediate steps to ensure better quality control and communication moving forward. If you’re open to it, we’d really like to investigate your order further and offer a resolution — please feel free to email us again with your order number.

Thank you for your past support, and again, we’re very sorry to have lost your trust.

Antwort von Red Rickshaw

29. Mai 2025

We are genuinely sorry to hear about your experience and completely understand how upsetting this situation must have been. Receiving mangoes in the condition you described — blackened, leaking, and inedible — is completely unacceptable, and we deeply regret that this happened.

Please know that this is not the standard we stand for, nor is it reflective of how we aim to treat our customers. If your report was not properly handled and you were left without a refund or replacement, that is a failure on our part, and we sincerely apologize.

We are currently reviewing your case internally, including the communication that followed your complaint. Our goal is to resolve this fairly and ensure that you are not left out of pocket for something that clearly went wrong.

At your convenience, please reach out once more to hello@redrickshaw.com with your order number so we can take immediate corrective action. We understand your frustration and are committed to making this right.

Thank you for your feedback. It helps us recognize where we must improve and ensure accountability.

Antwort von Red Rickshaw

29. Mai 2025

We’re truly sorry to hear that your recent order was incomplete and that one of the items you did receive was in poor condition. We completely understand how frustrating and unacceptable this experience is, and we sincerely apologize for both the delivery issue and the lack of follow-up.

You should have received all six items in good condition, and the fact that we failed to deliver on that — and did not respond to your concerns — is something we take very seriously.

Please allow us the chance to make this right. Kindly email us at hello@redrickshaw.com with your order number and any photos or details you may have. We’ll ensure this is reviewed as a priority and resolved promptly, whether through a refund, replacement, or both.

Antwort von Red Rickshaw

29. Mai 2025

We’re very sorry to hear about your experience, and we completely understand your frustration and disappointment. Receiving two boxes of spoiled mangoes is unacceptable, and we sincerely apologize for the inconvenience and how your concerns were handled.

It’s clear that our communication around the photo verification process caused unnecessary stress, and we regret that you had to reach out multiple times just to be heard. This is far from the service we aim to provide.

While we do ask for cut-open images to help assess quality issues, we acknowledge that the handling of your refund request fell short — and we deeply regret the confusion and lack of responsiveness from our team.

We are reviewing your case internally to prevent situations like this in the future. If you’re open to it, please contact us once more at hello@redrickshaw.com, and we’ll re-evaluate your case fairly and do everything we can to make it right.

Thank you for your honest feedback — it helps us improve.

Antwort von Red Rickshaw

29. Mai 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear that a significant portion of your recent mango order arrived overripe and that the overall quality was disappointing — especially as this is not the first time you've faced such an issue.

We value your loyalty over the years, and it's disheartening to know that recent experiences haven’t lived up to the standards you previously trusted us for. Your feedback about a perceived decline in quality under new management is taken seriously, and we are actively reviewing our sourcing and quality control processes to address these concerns.

Please accept our sincere apologies, and if you’re open to it, we’d appreciate the opportunity to make this right. Kindly email us at hello@redrickshaw.com with your order details so we can investigate and offer a resolution.

Thank you again for your candid feedback — it helps us improve and strive to earn back your trust.

Antwort von Red Rickshaw

29. Mai 2025

We’re truly sorry to hear about your recent experience, especially as a long-time customer of over five years. We deeply regret that all 12 mangoes arrived in poor condition — this is absolutely not the quality we strive to provide.

We also apologize for the way your refund request was handled. While we have guidelines in place to assess issues through images, it’s clear that our response left you feeling dismissed, and for that, we sincerely apologize.

Please know that we are currently reviewing our quality control and refund processes to better serve our loyal customers. We would greatly appreciate another opportunity to resolve this properly. If you’re willing, please contact us again at hello@redrickshaw.com with your order number and any remaining details, and we will do our best to make it right.

Antwort von Red Rickshaw

29. Mai 2025

We’re truly sorry to hear about your recent experience, especially when you were ordering mangoes as a special treat for your daughter. It’s unacceptable that the fruit arrived in such poor condition, and it’s even more disappointing to know that your repeated efforts to get help were met with silence and unfulfilled promises.

You’re absolutely right to expect better — especially at a premium price — and we sincerely apologize for the lack of follow-through from our support team. This is not the level of care we aim to provide, and we’re addressing this internally to ensure such delays and miscommunication do not happen again.

Please give us a final opportunity to make things right. Kindly resend your order number and photos to hello@redrickshaw.com, and we’ll ensure your case is prioritized for resolution — whether by refund or replacement.

We truly appreciate your feedback and are committed to regaining your trust.