Nissan have had our car on and off for 2 weeks. The service has been dreadful. I think it must be standard practice as they have a sign on reception not to be abusive to staff, clearly shows that many... Mehr ansehen
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Das sagen Bewerter
Treated with great courtesy and provided excellent knowledge on the cars we went to view. Mark was really attentive, easy to talk to and listened to what we wanted. Car buying can be stressful at time... Mehr ansehen
Unternehmen hat geantwortet
I recently bought a nearly new Nissan Juke from Chorley Nissan Wigan. Tom Shuttleworth ensured that the sale was done very efficiently. He noticed a couple of minor faults on the car that needed sort... Mehr ansehen
Unternehmen hat geantwortet
I recently purchased a Nissan Leaf through Chorley Nissan Wigan (part of the Chorley Group) and couldn't fault the experience from start to finish. A special mention to Will Lewis, who looked afte... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Autohändler
- Kfz-Prüfstelle
- Kfz-Reparatur und -Wartung
- Fahrzeughändler
- Nissan-Händler
- Gebrauchtwagenhändler
Vom Unternehmen geschrieben
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Vom Unternehmen geschrieben
Kontaktinformationen
Head Office- Ackhurst Road, PR7 1NN, Chorley, Vereinigtes Königreich
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Hervorragend
9203 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
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Don’t work for this company if your a…
Don’t work for this company if your a sub contractor as they do not pay you if with a purchase order then refuse to answer your calls especially Nathan
29. August 2026
Bewertung ohne vorherige Einladung
I recently purchased a Nissan Leaf…
I recently purchased a Nissan Leaf through Chorley Nissan Wigan (part of the Chorley Group) and couldn't fault the experience from start to finish. A special mention to Will Lewis, who looked after me throughout the process — his product knowledge was excellent, he was never pushy, kept me properly informed at every stage, and took the time to answer all my questions about the car and the finance agreement clearly and patiently.
It's rare to come across someone who genuinely puts the customer first rather than just pushing for a sale, and Will did exactly that. He made what can often be a stressful process feel straightforward and stress-free.
Highly recommend both Will and the team at Chorley Group to anyone looking for a genuinely honest, no-pressure car buying experience.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Mhd Bassel Akkad,
Thank you so much for your fantastic review! We’re delighted to hear you couldn’t fault your experience with Chorley Nissan Wigan from start to finish, and that you’re so pleased with your new Nissan Leaf.
It’s fantastic to hear Will Lewis provided such excellent product knowledge and took the time to answer all your questions clearly and patiently. We’re especially pleased to know you felt informed and supported throughout the process, with a genuinely no-pressure approach that made everything feel straightforward and stress-free.
Your kind words and recommendation mean a great deal to us, and we really appreciate you taking the time to share your experience.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Nissan have had our car on and off for…
Nissan have had our car on and off for 2 weeks. The service has been dreadful. I think it must be standard practice as they have a sign on reception not to be abusive to staff, clearly shows that many people get annoyed. I understand cars do breakdown but it's the staff at the Strand Road branch in Preston that makes the experience 100 times worse. They lie, never call you back and level of expertise seems to be a major issue. Avoid the Preston branch.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Dear Naresh,
Thank you for taking the time to share your feedback. I’m sorry to hear about the experience you’ve had with our Preston branch and the frustration caused by the delays and communication issues.
I have made our Aftersales Manager aware of your concerns and asked them to investigate this further, including the issues you have raised regarding communication and the service you received. They will contact you directly to discuss this with you.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Enjoyable car buying experience…
Treated with great courtesy and provided excellent knowledge on the cars we went to view. Mark was really attentive, easy to talk to and listened to what we wanted. Car buying can be stressful at times but there was no pressure, and we found the experience fun and enjoyable with a great deal put together for us. Would definitely recommend this dealership.
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi John,
Thank you so much for your fantastic review! We’re delighted to hear you were treated with such great courtesy and that Mark provided excellent knowledge and support throughout your experience.
It’s fantastic to know he took the time to listen to what you wanted, was easy to talk to and made the car-buying process feel relaxed and enjoyable, with no pressure.
We’re also really pleased to hear Mark was able to put together a great deal for you, and we truly appreciate your recommendation.
We’ll be sure to pass your kind comments on to Mark.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I recently bought a nearly new Nissan…
I recently bought a nearly new Nissan Juke from Chorley Nissan Wigan. Tom Shuttleworth ensured that the sale was done very efficiently. He noticed a couple of minor faults on the car that needed sorting and this was done with immediate effect. The car is in excellent condition and I would certainly buy another car from Chorley Nissan again.
Kathryn Thompson
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Kathryn,
Thank you so much for your fantastic review! We’re delighted to hear you’re so pleased with your nearly new Nissan Juke and that everything went smoothly.
It’s great to know Tom Shuttleworth made the purchase process efficient and, importantly, noticed the minor faults and made sure these were sorted straight away for you.
We’re really pleased you’re happy with the condition of the car and that you would consider Chorley Nissan again for your next vehicle.
We’ll be sure to pass your kind comments on to Tom.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service at purchase and then not much after.
I Purchased a car from their Nissan branch in Preston. All good and no issues at this point. It was a Peugeot 2008 on a 22 plate and all seemed well until just under 6 months in when coolant was dripping from under the engine. The AA came to inspect it and there was a hole in one of the pipes but more worrying was the oil that had got in to the coolant. I emailed the Chorley Group head office and was called back and told there was a 6 month wait time for there Diagnostics team in Blackpool to be able to look at it. Cant work out if Peugeot have a serious problem with their cars for there to be a 6 month wait time. Due to this I got a call from Preston Nissan from the sales manager. No issues with him and he was very polite but told me after checking that the car was no longer under the 3 month warranty and suggested I look for a local garage. I managed to find a local garage to me who told me that there was a hole in a coolant pipe and the head gasket would also need replacing. They told me that due to them not being an authorised dealer of Peugeot they would not be unable to get the part needed. So I'm currently stuck with no car , cant find a garage at the minute that will touch it and for the great pleasure of this I'm still paying the finance.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Lee,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the difficulties and frustration you’ve experienced with your Peugeot 2008.
We completely understand how concerning it must be to be left without your vehicle while still having ongoing finance payments, particularly after being unable to find a garage able to assist.
I have now escalated your concerns to our General Manager, who has been in contact with you by email to arrange for the vehicle to come back to us next week so that we can look into this further.
We’re sorry again for the inconvenience you’ve experienced, and we appreciate your patience while we work to get this resolved.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Van purchase
We have dealt with John Willis on this latest van purchase and he has been excellent in communication and answering any queries.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Robert,
Thank you for your fantastic review! We’re delighted to hear John Willis looked after you so well throughout your latest van purchase.
It’s great to know he kept you well informed, was always on hand to answer your queries and made the process so straightforward for you.
We’ll be sure to pass your kind words on to John, and we really appreciate your continued support.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service from Andy McDonald
Great service from Andy McDonald. Appointments kept to time. Concise info given.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Mel,
Thank you for your fantastic review! We’re delighted to hear you received such great service from Andy McDonald.
It’s great to know your appointments were kept to time and that you received clear, concise information throughout your experience. We’ll be sure to pass your kind words on to Andy.
We really appreciate your feedback and support!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Antwort von Chorley Group
Hi Kayleigh,
Thank you for your fantastic review! We’re delighted to hear Reece was so helpful throughout your experience.
We’ll be sure to pass your kind words on to him. We really appreciate your support and hope we can assist you again in the future!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was booked in for my first service…
I was booked in for my first service with the MG HS. The booking from start to Finnish was absolutely first class. Their customer service is amazing .I received constant reminder messages from MG Chorely which for me is very reassuring. The car was booked in and I really have to say they accommodated every need that I had. Initially I requested to drop the car off the night before IE Thursday and pick up the day after on the Saturday. The online check in is great and the fact you can visit the showroom go to the booking screen enter the car details and confirm the appointment add a parking location for your car and then leave the key in a secured key locker just makes the process so much easier. Picking up the car was also flawless too. I received a text first to confirm the service was completed with an online report and a video of the technician showing the tyres and brakes along with the suspension etc. shortly afterwards I received a confirmation text to advise what code to use to collect your car, all I did was go to the showroom enter my registration the key code id received and collected my car. A totally hassle free no nonsense approach very easy and so quick and simple.
Along with this my car had a fault with the front and rear passenger wheels after it being inspected MG went through their process to establish whether it was a warranty fault and they replaced both the wheels at the same time.
Myself and my wife are looking to purchase another MG in the next year as she absolutely loves my car. We have the HS plug in phev and I have to say the range on the electric on this car is absolutely perfect for us for our day to day trips.
Thanks MG Chorely your a great dealership and I am very happy with the service I have received.
Regards
Paul
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Paul,
Thank you for your fantastic review! We’re delighted to hear your first service experience with your MG HS was so positive and that the whole process was first class from start to finish.
It’s fantastic to know the regular reminders, online check-in, secure key locker and collection process made everything so easy and hassle-free for you. We’re also pleased we were able to investigate the issue with the wheels and get both replaced for you under warranty.
We really appreciate your kind comments about the team and are so pleased you’re enjoying your HS Plug-in Hybrid and its electric range. It’s brilliant to hear your wife is already a fan too!
Thank you again for choosing MG Chorley and for your continued support. We look forward to welcoming you both back when you’re ready for your next MG.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I had a fantastic experience from start…
I had a fantastic experience from start to finish, Will Lewis had the car prepared to a very high standard for me and kept me up to speed with the progress right up to the delivery of the car. Brilliant service and very easy to do business with!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Martin,
Thank you for your fantastic review! We’re delighted to hear you had such a great experience from start to finish.
Will Lewis will be really pleased to hear your kind words. It’s fantastic to know he kept you regularly updated throughout the process and ensured your car was prepared to such a high standard before delivery.
We really appreciate your feedback and are so pleased everything was easy and straightforward for you.
If we can help with anything in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was kept informed and the purchase of…
I was kept informed and the purchase of my new car was straightforward.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi there,
Thank you for your lovely review! We’re delighted to hear you were kept informed throughout and that the purchase of your new car was straightforward and hassle-free.
We really appreciate your feedback and thank you for choosing Chorley Group. We hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A seamless experience from start to…
A seamless experience from start to finish.
Tom made sure I was happy with my purchase and answered all my questions.
He sat in the car with me before I drove away and made sure I was happy with everything.
I love my purchase. One happy customer 😊
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Susan,
Thank you for your fantastic review! We’re delighted to hear you had such a seamless experience from start to finish and that you’re so happy with your new car.
It’s great to know Tom took the time to answer all your questions and made sure you felt completely comfortable and confident with everything before driving away.
We’ll be sure to pass your kind words on to Tom. It’s lovely to hear we have one very happy customer! 😊
Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Antwort von Chorley Group
Hi Adrian,
Thank you for taking the time to leave us a review! We’re pleased to hear you received good service overall and really appreciate you choosing Chorley Group.
Your feedback means a lot to us, and we hope to welcome you back again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very happy with new vehicle
I recently purchased a Nissan Qashqai from the Chorley dealership in Wigan. I was sold the vehicle by Tom Shuttleworth, he was very professional from start to finish answering all my queries and I was able to collect the vehicle within a few days. He sent me a video of the vehicle and the handover went very smoothly. Thank you very much Tom.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Nick,
Thank you for your fantastic review! We’re delighted to hear you’re so happy with your new Nissan Qashqai and that your experience with us at Wigan was such a positive one.
It’s great to know Tom Shuttleworth provided such professional service throughout, answered all your queries, and made the process so smooth from the personalised vehicle video through to your handover.
We’ll be sure to pass your kind words on to Tom — he’ll be really pleased to hear your feedback!
Thank you for choosing Chorley Group, and we hope you enjoy your new Qashqai.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
This is my third car from Chorley…
This is my third car from Chorley Nissan, I won't go anywhere else. The sales team do their best to find the perfect car for me, and it seems they've nailed it again.
Aftersales service team are great aswell, overall a very pleasant experience.
The staff are friendly and very knowledgeable and honest about their product. The salesman who dealt with us remembered us from our previous purchase, Will is not only professional but very pleasant to deal with.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi John,
Thank you for your wonderful review and for your continued loyalty to Chorley Nissan. We’re honoured that this is now your third car with us!
It’s fantastic to hear that both our Sales and Aftersales Teams have continued to provide such a positive experience and that we’ve been able to find the right car for you once again.
Will will be delighted to hear your kind words. It’s great to know that his professionalism, honesty and personal approach made such a positive impression, and that he remembered you from your previous purchase.
Thank you for your continued support and trust in Chorley Group. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I have recently purchased a new car…
I have recently purchased a new car from Chorley group Blackpool and it was one of the nicest experiences I’ve had when it comes to buying a car. Huge thank you to Reece for all of his help & support. Amazing customer service!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Amy,
Thank you so much for your fantastic review! We’re delighted to hear that purchasing your new car from our Blackpool branch was such a positive experience.
We’ll be sure to pass your lovely comments on to Reece. It’s wonderful to hear that his help, support and customer service made your experience so enjoyable.
Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
The customer service was excellent, Dawid went through everything thoroughly and couldn't have been more helpful. I'd never driven an automatic before so he drove to a quiet car park where I could try it before I drove it back to the showroom. At the handover he again explained the key features. The only negative is the car park where it is virtually impossible to find a parking space.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Elaine,
Thank you for your fantastic review! We’re delighted to hear Dawid provided such excellent service and took the time to make sure you felt comfortable and confident throughout the whole process.
It’s great to know he went the extra mile by taking you to a quieter car park so you could get used to driving an automatic for the first time, and that he made sure everything was clearly explained again during the handover.
We really appreciate your feedback regarding the parking and will certainly take your comments on board.
Thank you again for choosing Chorley Group, and we hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Mark Howarth was excellent throughout
Mark Howarth was excellent throughout. Patient, not at all pushy and very honest with us. Top salesman..the industry needs more like him.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi David,
Thank you for your fantastic review! We’re delighted to hear Mark provided such excellent service throughout your experience.
It’s wonderful to hear that his patient, honest and friendly approach made you feel comfortable without any pressure. We’ll be sure to pass your kind words on to him — we’re very lucky to have him on the team!
Thank you again for your support and recommendation.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I bought my MG ZS EV earlier this year…
I bought my MG ZS EV earlier this year from Chorley Wigan. The pick up date changed several times and I was told that it needed some work by the local MG dealership. Eventually after a few days I managed to collect the car.
On my first full day of driving the car I made a few short local journeys and then made a trip to Warrington just a few miles down the road. On my return journey whilst driving on the M6 the battery percentage just dropped off a cliff and by the time that I reached a public charging point the battery was at 5%. the car had only done about 40 miles from being fully charged.
I went to Chorley group to report the fault and asked to get it sorted. They booked the car into the local MG dealership 1 MONTH later. I had to use the car in this condition for the whole of that time. I had to use public fast chargers constantly and every journey I made was a nightmare.
The car finally went in and they took it to the local MG dealership. Although I told them what was happening they had not told MG the whole story. The car was returned to me 3 weeks later saying that the car had no fault. I have now had to go to the MG dealership to tell them that the car was still faulty after almost running out of charge once again after only travelling 40 miles. MG have once again booked me in in 3 weeks time.
I believe that Chorley sold me a car which is unreliable and unroadworthy. I would advise nobody to buy a car through them
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Chorley Group
Hi Malcolm,
Thank you for taking the time to share your experience and for explaining the concerns you have experienced with your MG ZS EV.
I’m sorry to hear about the difficulties and frustration this has caused you, particularly with the ongoing concerns around the vehicle and the delays you have experienced.
I have noted your feedback and will ensure your concerns are made aware to the Management Team for review and consideration.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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