Purolator Bewertungen 

Won't deliver to my community. What a crappy company.

I have never endured so much chaos from a courier. Purolator locally usually is decent but if it leaves my province it is a nightmare. The do not update until the trucks are unloaded and will sit there for days. I have a return from Toronto to BC it's been missing for a week. Not a single scan. I am currently waiting for another shipment from Quebec and not a single scan for days and Quebec is 5 hours away.

I received a highly damaged shipment, which was delivered without even a doorbell being ringed when I was home. I had put a sign notifying the delivery person that there were active thieves in the neighborhood, and to deliver to the side door. My note was ignored and the doorbell wasn't used.
Thankfully it wasn't stolen but most of the content was ruined anyway. The shipper had carefully wrapped cans of drinks in multiple layers of bubble wrap and soft materials (a hoodie, a large comforter.. Despite that, the original box had been exploded, many cans had been torn opened, ruining other items in the box.
The box had been repackaged haphazardly, with the items thrown back inside along with the exploded cans, and everything was put in another box which was dropped upside down on my doorstep.
The shipment cost me around $300.

I will never, ever, ever recommend this company to anyone. They want your money, not your satisfaction.

Terrible service, package not delivered,phoned our local office goes to a call center in another country that doesn't know English #fail

finalement le colis a ete reporter au lendemain sans avis par courriel et sur états de l'itinéraire avec le tracking en ligne,le parcours etait au meme points de transite.et quand le livreur est arriver,je lui dit il y a eu un bris mécanique hier,et lui demande est ce que c'était toi qui etait sur le camion de livraison, il me répond oui,et me precise que le colis n'était pas dans le camion,MENSONGE!, cetait faux, un prétexte du a un délais de retard de Purolator.pas étonnant une filiale de poste canada.il est temps pour eux de remettre les clefs ou de les jeté.

Do not EVER ship with Purolator. Hands down, the WORST shipping company in the world. They constantly are too lazy to deliver shipments when there is even a bit of construction/rerouting needed, lie to you on their customer service chat function about "putting in requests with the drivers", then randomly leave packages at facilities as far as 45 minutes from your house when there are countless locations closer. They are the wild west of shipping. Avoid at all costs!

Ghost delivery attempt

Was home the entire time. Driver never knocked or left a notice sticker, yet marked the package as "receiver not available." Support was no help and just sided with the driver's log. Unreliable service and poor communication.

If you can't give good service atleast don't blame your costumer that receiver unavailable. OR STOP running business when you don't know how to run the business

Purolator CEO really don't know how to run business, i think he skip costumer service related chapters in collage

Already complained many times now when i gave review now you are saying please provide trancking number. Purlator is worst service. My first experience was good with you but after that its getting worst

Horrible I order a package never showed up until two years later The package was ruined. The thing was like broken in half. The box was not even taped up.

If I could pick less stars I would. Purolator is the absolute worst. I have never once received my delivery from them despite being home and waiting by the door, buzzer, and phone as to make sure I don't miss them, and yet somehow, EVERY single time I am met with a missed delivery email and forced to walk across town to pick up my package at the drop off location the following day.
I do not live in a hidden complicated area to reach, the buzzers are right next to the door, and all of my contact information is on file with them if they needed to contact me otherwise and yet, I repeat, not once in the last two years have I gotten my package delivered to me.
Not a single other carrier has an issue delivering things to this location.
Their drivers are incompetent. Their virtual chat is useless. Their phone support takes years to get through to a person on, only for them to be unable to do a thing.
If there is ever an option to chose a different carrier do it, never Purolator. Trash.

I only gave 1 star as I had to, to provide a comment. We paid for next day delivery and 5 days later the package is still not delivered. You are worse than Canada Post. We will never use your supposed service again.

Rien ne fonctionne comme prévu. La livraison est retardée, le colis est perdu quelque part et impossible de parler à un être humain qui est en mesure de régler le problème. C'est inimaginable...

Aweful service. Tracking said shipment was on track for delivery when it wasn't. Waited all day for delivery. Then it said appointment needed for delivery but no one called from Purolator. After talking to customer service, they put a request in for delivery but it took another day to process the request. Finally got a call to make the appointment. Told them it had to be delivered in the morning but they said the boxes will arrive sometime during the day cannot specify. It's taking a business days from Vancouver to Ontario. Terrible company. Stay away!

Worst service provider....please stay awayyyyyyy

Package was shcduled for deliver Tuesday it’s now Thursday and I have to wait even more so shit

The only positive thing about dealing with purolator is the customer service rep who listened and understood my concerns. I do not appreciate the fact that my parcel has been stuck in limbo, overdue for a week without any updates. Because of you guys, I will end up losing money on my upcoming markets because you failed to deliver a parcel on time. DO BETTER!!

It’s been 7days but did not get any update for my shipment!!! Even i called customer care they took all information and kept me hold for few minutes and suddenly cut the call without providing any update!!!

Extremely Disappointing — I Do Not Recommend Purolator

I have had an extremely frustrating experience with Purolator, not just once, but repeatedly. They do not seem to respect their delivery commitments, and their customer service has made the situation even worse.

My first Amazon package being delivered by Purolator had an issue. When I called for an update, they asked me to “confirm my address.” The strange part is that they already had my address and were asking me to confirm it before they could even provide an update. After that, I was told the package would be returned to the sender.

Now I have another Amazon package being delivered by Purolator, and unbelievably, I am getting the exact same excuse again: “We need to confirm the address.”

This time, I already spoke with them, and Amazon even contacted Purolator directly. Purolator confirmed to Amazon that my package would be available for pickup tomorrow—which was already one day later than expected. But when I called Purolator myself afterward, I was told no, it would not be ready tomorrow.

So which information is the customer supposed to believe?

What makes the experience even worse is the attitude of some customer service representatives. The tone can come across as mocking, dismissive, and disrespectful instead of actually trying to solve the problem. Rather than taking responsibility, it feels like they keep giving excuses that simply buy them another few days.

Customers make plans based on delivery dates. If you cannot meet the promised date, at least provide accurate information, communicate respectfully, and stop giving customers conflicting answers.

After multiple bad experiences, I have completely lost confidence in Purolator. I would highly NOT recommend this company whenever another delivery option is available. There are other courier companies that communicate better, respect their commitments, and treat customers professionally.

Very disappointing service.

I would give Purolator 0 stars, but unfortunately, that’s not an option. In my experience, this service doesn’t even deserve 1 star.

Absolutely terrible delivery company, probably the worst delivery experience I’ve ever had. Extremely disappointing service from start to finish.

I would not recommend Purolator to anyone. If you have another delivery option, use it.

I will never use Purolator as a courier ever again! This is my first time experience with Purolator and I hate it! I just have no choice because I ordered something from Samsung and they used Purolator. I wouldn't otherwise!! First of all, my package has been delayed for 6 days! They said it takes 4 days to do the processing, but it's been more than 4 days since the status of my package has been updated. And why does it take 4 days??!!!!!! It's so frustrating when the package has already been in your town for a week now and you can't do anything but to wait! Their customer services is useless and doesn't do anything to help but just says the same things as the AI chat. It has ruined the excitement of me getting my new phone. Be better!! I'd give 0 stars if I can!

Always delays in expected delivery times. Drivers not careful with items. Long periods in between online location updates.