CardProcessing.co.uk 

Very polite and helpful with sorting issues we had encountered when switching provider.

Fast, efficient service. Step by step guidance to resolve a basic, but nonetheless frustrating, concern. Excellent support, dealt with immediately - no hanging on to the phone for any length of time in a queue.
Grateful thanks

The lady i spoke to was very informative and helpful and talked me though the process to rectify the problem. Thank you.

Reply: 11 Dec '14
There doesn't seem to be any way to respond to your reply so I'll just leave it here.

While I appreciate the offer of a new terminal it's an offer I won't take you up on, I can't help feel that this it is too little too late and a face saving exercise from your company. I've had a lot of communication with your company [name] regarding my contract and upgrading my terminal and was told in no uncertain terms that you would not alter any part of the contract without a significant upgrade fee as I had already 'agreed' to a new 1 year contract and even if I had called a few days earlier, 30 days before my 3 year agreement expired instead of 20 days, I would still have needed to pay the fee and sign a new 36 month contract rather than the 12 months offered on your website.

It seems all to easy to make an offer on here after a poor review when the situation could and should been handled better when I initially contacted you or at the very least made by contacting me personally, I assume you get to see the details I was asked to supply to trustpilot when leaving this review.

Original: 21 Nov '14
They may seem a great company to deal with at first, as you can see from some of the other reviews, but don’t be fooled. They are just another company happy to give you good service until they have you tied to a contract then couldn’t care less. They have a very short sighted way of dealing with their customers that will come back to bite them.

All seems great when I signed up 3 years ago, the salesman came to us and everything sounded great the rates were good, we only need to sign up to a 12 month contract etc. so we signed up there and then. After the first year with intermittent problems with the machine not getting a signal at our busiest times and working well at the quiet times we decided that it was more hassle than it was worth and phoned up to cancel, but was told that I was on a 36 month contract and not a 12 month as was sold to me. I accept that I should have checked the small print, but I didn’t and accepted that I was partly to blame even though I was lied to and moved on.

After using the terminal for another two years, still causing problems at peak times, it started to accept payments without authorisation codes given by the card issuer. When I first reported the problem I was advised to take it up with Elavon, which I did, they passed me back to PDQ Payments Limited (cardprocessing.co.uk) who told me to contact verifone. Anyway after a few weeks of buck passing the final answer was I shouldn’t have given the customer the goods that they had paid for, because the there was no authorisation code on the receipt, but did say thanks your payment has been accepted or whatever it says. Yep that’s going to end well, but again I accepted that I had lost out and moved on.

Now my initial 36 month contract is due to expire on the 5 December 2014 so I contacted them to either change our contract or cancel. The first call ended with me being told that I had to give them 30 days’ notice and since it was a week or so late I was tied into a further 12 months contract and the couldn’t change the agreement (all written in the small print on the contract I signed 3 years ago) Now I’m stuck with this temperamental machine, unless I pay a large upgrade fee, and have been told that even if I had called in on time to cancel I would have had to sign a new 36 month contract and pay the upgrade fee even though they are promising 12 month contracts, no set up fees and lower rates to new customers on their own website.

Oh and just one more thing I noticed in the small print £150 for them to take back your terminal after your contract has expired, so I look forward to another hefty bill to give them their machine back.

Friendly, personable and catering for small businesses that need to save money. No B******t! Straight talking. "I can do this, I can beat that rate, I can only do the same rate....". Totally honest and better rates than we were getting. Funny how when you're telling your existing supplier that you're moving, they're happy to reduce their rates to try and match. Personal service + lower rates, I'll stick with our local guy from now on. Many thanks.

Nothing was too much trouble.
Excellent experience!
very very helpful indeed, would recommend to anyone.

Really good and helpful And no problems

Steve was very helpful and knowledgable. he helped get us set up in non time at all and we are very happy that we are now able to accept cards over the phone and face to face.

steve presented him self and straight away i had a good feeling that he was not going to waste my time.only a few weeks before had a rep from another company offering the best deal ever and was very pushey and tried to get me to agree there and then,when i said i wanted to compare prices he then said let me know if lower than his quote and he would see if he could better deal,this just made me think that i hadnt been offered best rate.steve looked at what i was paying and turnover gave me a price saving money on card machine and much better rate than i have been paying and far better than rep from other companys best deal.have allready recommended to others and will continue to do so.thank you steve geoge arnold. G ARNOLD MOTORCYCLES

I received a call on my mobile whilst installing a 6 x 10 foot deck for one of my clients in Doncaster. I previously relied on taking cash and cheques but have had a few bounced cheques after starting the job, and also problems getting final cash payments off some customers. After talking with the gentleman from cardprocessing.co.uk on the phone I decided to have a look at taking card payments with them and agreed to see the local lady, Debs. I had previously looked into it with my bank and decided I couldn't afford to put the service in place with the charges they have, set up fees, rental, rates, pci, etc.
The rep that came to see me, Debs, was polite and understanding, I didn't feel forced into anything and the pricing seemed better than the banks. She knew all the ins and outs and explained everything to me in simple, clear terms. I decided to use the quote to shop around and see if there was anything cheaper available. After several calls to various Chip & Pin providers I went back to Debbie and signed with her as I struggled to find a more competitive price or better service. Upon receiving my terminal, a GPRS mobile machine, I called the office to get it set up and the service was top drawer! Up and running within minutes. Now all my customers pay on card, which saves me time going to the bank and I know the funding is cleared at point of sale. No jobs started without payment anymore! This device has made my working life a lot simpler and am very happy with the level of service and the cost of the machine I have with Cardprocessing.co.uk.
Have already recommend them to my friends that are in business. Give them a call and see what they can do for your business.

It was Debbie Faulkes that was recommended to me and her assistance in getting a new account set up and processed with speed was what made me feel assured I had made the right decision with Card Processing

They beat any other quote. Terminal is fast and easy to use. Mrs Deborah Faulkes was extremely helpful and efficient. She was very polite and thanks to Mrs Deborah Faulkes i will Recommend the Company to friends and other businesses. I feel that she is a great asset to your team and we were extremely pleased with the quality of service and professionalism that she provided to us.

Been with these guys for just over 18 months, sorry to say not an enjoyable time, take take take, that's all it is, even costing me £360 to cancel, shocking, worse than any bank I've ever dealt with.

Edit to reply to your reply.....Why should calling you now help me out, it sure as hell did not when I called asking for help with becoming PCI compliant, you didn't want to know and instead charged me £17 per month for the pleasure, Your reply to this review is purely to try and make out you care, you even tried to have this review removed, I had to prove to Trustpilot that I had done business with you, as the title says, "Sharks", end of.

Edit 2..... And still you keep invoicing me for an account closed almost 2 months ago, how the hell you are still in business baffles me, oh, I know, you are because you keep screwing people out of money, shame on you .

After shopping around for some time for the best deal and prices to enable us to process card payments both in our retail premises and at exhibitions, Deborah Faulkes at Card Processing gave us some really competitive prices and went through the process in a efficient and friendly manner . She made things easy to underatand which was something we had not experienced with other companies, and this was one of the main reason we decided to go with this company and we are so pleased that we did. Our card machine was up and running in less than a week and our turnover has almost doubled since installing our card processing machine, all thanks to Deborah and Card Processing. Cannot recommend highly enough.
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The approach from the beginning was good, I did not feel I was in a corner unlike other companies. Attitude throughout was great, and very helpful. I have already recommended your company.
Yes, all in all very happy.

Card Processing has become a key tool in our business, it gives us peace of mind for processing orders at a rate that is hardly even noticeable. Both the customer service and the rates we receive are superb! Card Processing for me has been the first merchant service company that want to help our firm grow and not just take a percentage of all sales. Any hiccups or questions I have had with the machine has been sorted out the same day and the rates and charges we receive are hardly even noticeable.
In this modern world of chancers and bad payers, Instant guaranteed payment is the best way to feed your business cash flow

Deborah was a really friendly and very helpful person. She expalined everything clearly and answered any questions we had with ease. I would most definately recommend her and the company she works for without hesitation. Thank you.

I would recommend this card provider to anyone they are competitively priced and the support is very helpful and efficient

The paperwork was simple to fill out. Machine arrived within a couple of weeks & we were on line within a few minutes.
No problems along the way & great support from Henry Peckett.
All in all, a good experience!!!

I have just spoken to a gentleman at Card Processing who I asked to help me with my PCI compliance certification. The gentlemen could not have been more helpful and extremely polite and professional. Once the compliance certificates were complete I asked the gentleman about bank account details, he asked me to send an e-mail with the details which I did. We have subsequently spoken again and he confirmed he will check everything at his end and the banks and ring me back tomorrow to walk me through installing both machine and undertaking a couple of test transaction.

Excellent customer service I wish all our suppliers were as good as this.