BIG BATHROOM SHOP Bewertungen 

Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace a faulty part. Upon searching she was unable to source the exact replacement part and offered to replace the whole unit for us as a gesture of goodwill. I wouldn't hesitate to use them again or recommend to others. Very helpful and understanding. Thank you

So easy to order i have orderd the same product a few weeks ago so impressed. I have come back to re order . Great product and arrived on time thank you.

The Sink & Tap set we ordered arrived very quick and exactly as described.

Lisa from the support team assisted with a couple additional queries in a very prompt & helpful manners.

Would not hesitate to order from them again.

I have received very helpful service from Daisy M and Lauren W. A part arrived faulty and Daisy quickly resolved this. When ive had an issue with it being delivered, out of your control, Lauren quickly resolved this again without any stress which has helped ease the stress of my renovation. The customer service is brilliant

Extremely helpful staff. Needed help with a product and was given useful information online. Also easy exchange and refund for items I bought in error.

A brilliant experience from start to finish. Next day delivery to the Isle of Wight. Great customer service when an accessory was missing. The Milano bath is a beauty.
Thank you

Ordered a traditional shower, basin taps and toilet from this store in a brushed brass finish. Ordering was easy and I received regular updates throughout. Delivery was also well communicated and everything arrived in perfect condition.

When I opened the boxes I was blown away by the high quality of each item - no cheap plastic parts, everything was metal, and the finish was absolutely stunning. During installation my plumber commented several times how impressed he was with the products and how quickly queries were dealt with. He is now going to use Big Bathroom Shop himself and recommend them to future clients.

My new bathroom looks amazing and I am over the moon with the end result. Thank you Big Bathroom Shop - you have made my dream bathroom a reality!

I bought a bathroom vanity with a sink, but when it arrived the sink was chipped. I contacted customer service who were excellent and very responsive even though it was over the Christmas period. The customer service representative ordered a replacement sink which arrived quickly however unfortunately this time the whole sink was cracked in two. After again contacting customer service I was sent another sink which arrived very well packaged and thankfully undamaged. The problem not was not with big bathroom shop it was with the courier they were using who were clearly not handling the products as fragile, however thanks to the excellent customer service the issue was resolved as quickly as possible.

I got a bit overwhelmed trying to work what I needed for my new bathroom but Stephanie was incredibly helpful. She helped me set up an account and was very patient guiding me and helping me to find the perfect combinations. Really impressed.

Excellent service and communication. Great value products. Delivery team very helpful.

Quick chat service and helpful staff - Lauren was quick to resolve the issue

Incredible service.

Our shower screen exploded in the extreme heat many years after buying it - the team at Big Bathroom Shop kindly replaced the impacted part and despatched a replacement within 24 hours. Thank you to Mariyum for her excellent support.

I purchased several Milano traditional radiators from Big Bathroom Shop as they offered the best price (including 10% off first purchase). The customer service was excellent: Tilly contacted me to ask what day they should deliver and had their courier phone me to follow up and confirm. Everything was delivered as requested.

Item was delivered broken , poorly packaged likely damaged during transportation, on its chat I sent photos of the broken item and they agreed to send a replacement the next day , three photos were sent and the damage acknowledged. Then I got an email asking for photos again, which I sent . No replacement item no reply email . This firm should be avoided as are unreliable.

Absolute amazing customer service. Truly. They are kind with their time. Always willing to help no matter what and excellent quality products.

Immediate delivery of my tap. I didn't't pay the extra to have my tap delivered earlier, I didn't need to. The tap was delivered early the following day.

The three mirrored bathroom cabinet was delivered promptly, ready assembled and in perfect condition. I removed the doors in order to hang it on the wall, using the simple but effective fixings supplied. The doors went back on easily with their 'self closing' hinges, and I would recommend this cabinet to anyone.

Had to arrange for a replacement tap and the service excellent - thanks to Lauren.

This review is based on five years’ experience with the Milano Elizabeth range in brushed brass/gold, purchased from and primarily distributed by Big Bathroom Shop.

I purchased an in-wall shower system, rain shower head and separate hand shower with adjustable arm, as well as taps, toilet handles and other fittings, in 2021 and had everything professionally installed. Since day one, I have experienced numerous issues with both the function and finish of these products.

The shower mixer valve, which relies on a fragile plastic insert to stop it turning indefinitely, has broken twice and required replacement. More importantly, however, is the finish.

The range is advertised as solid brass with a brushed brass finish. What is not made clear is that the brushed brass appearance comes from a thin, lacquered layer over a silver-coloured substrate. The core may be brass, but the visible layers above it are not. The listings state: “Hard-wearing brushed brass finish - will not chip, tarnish or fade.” In my experience, this is simply untrue.

No matter how delicately the fittings are cleaned, using cleaners and sponges specifically chosen not to damage them, the brass finish begins to wear away within 1–2 years. On the adjustable shower arm, for example, the area underneath the grip has turned completely silver simply through water ingress. The brass finish is fading in numerous places; the bath drain has gradually lost its brass effect altogether and is now almost entirely silver.

Some of this is undoubtedly aggravated by limescale, but a bathroom product sold in the UK really ought to be capable of withstanding hard water. I would strongly urge anyone considering brushed-brass fittings to install a water softener. The shower hose in particular is almost impossible to clean properly without also stripping away some of the brass/gold colour.

There have been plenty of mechanical issues too. Screws and bolts regularly work loose, causing handles and other components to come apart. Plumber’s tape helps, but then makes the fittings more difficult to disassemble when required. Even with the screws tightened, the shower and basin controls feel loose and wobbly.

I am now left with a bathroom full of fittings that look rather like someone has tried to repaint old, wobbly silver hardware in brass. It is a real shame given how much the products and professional installation cost, and how expensive and disruptive it would now be to strip everything out and rectify it properly.

In fairness, whenever I have had the time or inclination to contact BBS about replacement parts that I can swap myself, they have been provided free of charge. That is the reason for the second star.